I just wanted to share some great customer service that I witnessed today. I was changing the oil on the Subaru when I noticed the small gasket on the drain plug was missing. That's when I remembered it went missing the last time the oil was changed. So I drove down to the local Subaru dealer to get a new plug. (I drove to the dealer because I had other questions that I wanted to ask.)
I asked the parts department for a new drain plug and he came back with the plug and a gasket in case I needed the gasket too. Actually, all I needed was the gasket and I said so. He said I could have it. He had plenty, and to fill out an invoice would actually cost more than the part.
Finally, someone gets it! It was such a small thing, but by small and simple things are great things brought to pass.
Thanks Byers Subaru Dublin!
5 years ago